Please contact your IT department or Help Desk and ask them to check your proxy configuration. If you see the error message: An error occurred with the upload. Proxy servers may sometimes cause failed uploads.If you are attempting to access Box from an office setting and experience upload issues, then please contact your IT administrator or internal Help Desk. You may find that your anti-virus software includes a built-in firewall. Try temporarily disabling or configuring your firewall to allow Box as a trusted site.If this is the case, we recommend the Folder upload method. If connected to the internet with a wireless card, check to see if the connection to the internet drops intermittently.
Try uploading using the File upload method instead of Folder upload, or vice versa.Then, click on Account and your Max file size will be listed under Account Details. To determine your maximum, c lick on your initials in the top-right corner of the page and select Account Settings. Make sure you are uploading files smaller than the maximum for your account type.Folder paths that exceed 255 characters may truncate the content's name before uploading to Box. Verify that the file or folder's path on Windows machines is under the 255-character Windows limitation.Box supports only Unicode Basic Multilingual Plane (BMP) characters in file and folder names. File names containing non-printable ascii, "/" or "\", names with leading or trailing spaces, and the special names “.” and “.” are also unsupported. Box only supports file or folder names that are 255 characters or less. Verify that you are using one of our recommended operating systems.If this does not resolve your issue, please proceed to the next step. Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge.If you are having trouble uploading files or folders, please try the following troubleshooting steps:
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